Frequently Asked Questions
New to BETU or a long-time trade customer? Explore our FAQs where you'll find answers to our most frequently asked questions.
Why Choose BETU?
At BETU, we're committed to delivering more than just premium coatings. From expert advice to reliable products and ongoing support, we're here to help you achieve professional results—every step of the way.
What can expect if I choose BETU?
By choosing us you can expect:
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Premium commercial-grade coating solutions
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Australian-owned business with products designed for Australian conditions
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Expert technical advice and product recommendations
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High-performance systems for residential, commercial and industrial applications
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Australia-wide shipping with reliable delivery
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Application guides and technical support
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Durable, easy-to-use products trusted by professionals and DIY customers
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A growing range of colours, decorative finishes and coating systems
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Customer service before and after your purchase
What products does BETU offer?
BETU supplies a range of premium coating solutions, including epoxy floor coatings, non-slip paving paint, concrete sealers, pool paint, decorative flakes, primers, and concrete repair products for residential, commercial, and industrial projects.
Do you ship Australia-wide?
Yes. We deliver our products across Australia. Shipping times vary depending on your location and the products ordered.
How do l track my order?
When your order has been shipped, we will provide you with a tracking link, so you can follow it until your product reaches your door.
What are the delivery costs?
Delivery costs are calculated at checkout. However if your are unsure please reach out to us and we will guide you in the right direction.
Do you offer technical support?
Absolutely. Our team can help you choose the right coating system and provide advice on surface preparation, application, and maintenance.
Can DIY customers use BETU products?
Yes. Many of our products are suitable for DIY applications. We also provide application guides to help you achieve professional-quality results.
I'm not sure which product I need. Can you help?
Yes. Contact our team with details about your project, and we'll recommend the most suitable coating system for your application.
How can I place an order
You can place an order in the following ways:
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Online through our website
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Contacting us through our get-in-touch page
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Over the phone by calling 0470 268 112
What payment methods do we accept
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Cash
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Credit Card (Visa, MasterCard, Amex)
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Bank Transfer
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Stripe,
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Paypal
Do you accept returns for leftover or unused products?
We do accept return, however please note the following return conditions apply:
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A 10% restocking and administration fee applies to all product returns.
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Returns must be made within 14 days of purchase.
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Products must be in a resealable condition.
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Returns are not accepted for consumables, discounted items, custom orders, or products outside the 14-day return window.
What is epoxy flooring?
Epoxy flooring is a durable resin coating applied to concrete surfaces to create a seamless, hard-wearing finish that resists chemicals, stains, abrasion, and everyday wear.
Where can epoxy flooring be used?
Epoxy flooring is suitable for garages, warehouses, workshops, retail stores, factories, commercial kitchens, showrooms, and many other concrete surfaces.
How long does epoxy flooring last?
The lifespan depends on the environment, traffic levels, and maintenance. With proper preparation and installation, epoxy flooring can provide many years of reliable performance.
Can epoxy flooring be applied over old concrete?
Yes, provided the concrete is structurally sound and properly prepared before application.
Can concrete paint be used outdoors?
Yes. Many BETU concrete coatings are designed for exterior use on driveways, patios, pathways, and other outdoor concrete surfaces.
Do I need a primer before painting concrete?
Some surfaces require a primer for optimal adhesion. The correct primer depends on the condition and type of concrete.
Can I paint my swimming pool myself?
Many pool paint products are suitable for DIY use when the correct preparation and application procedures are followed.